Refund / Cancellation Policy
We offer a 100% refund for any cancellations 48 hours prior to the performance of service. As we work with various vendors and third-party contractors, we must manage a chain of events during order placement or cancelation. The amount of refund is thus determined at the discretion of our management based upon any third-party expenses we may have already incurred in the process.
In no event do we charge any cancellation fees and operate in good faith with our customers. In certain cases, where we notice repeated cancellations from the same account, we may choose to suspend the account till we can identify the root cause of any ongoing issues.
Cleaning, Healthcare, Legal:
o If your scheduling conflict is known in advance and we are notified at least 48 hours ahead of the scheduled appointment, it MAY be possible to offer a refund.
o Pre-paid packages are refundable, after deduction of any pro-rated services already performed.
o If the services cannot be completed due to circumstances out of our control (determined on a case-by-case basis by our administration), we can offer you a credit or a refund. Service credits are valid for 90 days.
o Certain products may be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used, or damaged.
o Products which are defective or damaged upon arrival may be returned immediately for exchange. Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page
o Customers are responsible for all shipping charges on exchanges or refunds.
o Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product