Family-Connect Services Private Limited (My Family Care) (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
For purposes of this Agreement,
“Site” refers to the Company’s
website, which can be accessed at www.myfamilycare.in or through our mobile
application.
“Service” refers to the Company’s
services accessed via the Site, in which users can purchase a range of remote
services such as healthcare, legal, and housekeeping services. The terms “we,”
“us,” and “us” refer to the Company.
“You” refers to you, as a user of our
Site or our Service.
By accessing our Site or our Service,
you accept our Privacy Policy, and you consent to our collection, storage, use
and disclosure of your Personal Information as described in this Privacy
Policy.
I. INFORMATION WE COLLECT
We collect “Non-Personal Information”
and “Personal Information.” Non-Personal Information includes information that
cannot be used to personally identify you, such as anonymous usage data,
general demographic information we may collect, referring/exit pages and URLs,
platform types, preferences you submit and preferences that are generated based
on the data you submit and number of clicks. Personal Information includes your
email, address, contact information which you submit to us through the
registration process at the Site.
1. Information collected via
Technology
To activate the Service, you do not
need to submit any Personal Information other than your email address. To use
the Service thereafter, you do need to submit further Personal Information,
which may include your address and contact information. However, in an effort
to improve the quality of the Service, we track information provided to us by
your browser or by our software application when you view or use the Service,
such as the website you came from (known as the “referring URL”), the type of
browser you use, the device from which you connected to the Service, the time
and date of access, and other information that does not personally identify
you. We track this information using cookies, or small text files which include
an anonymous unique identifier. Cookies are sent to a user’s browser from our
servers and are stored on the user’s computer hard drive. Sending a cookie to a
user’s browser enables us to collect Non-Personal information about that user
and keep a record of the user’s preferences when utilizing our services, both
on an individual and aggregate basis. For example, the Company may use cookies
to collect Internet Protocol (IP) address of computer being used web pages
requested, referring web page, browser used, date and time. The Company may use
both persistent and session cookies; persistent cookies remain on your computer
after you close your session and until you delete them, while session cookies
expire when you close your browser.
2. Information you provide us by
registering for an account
In addition to the information
provided automatically by your browser when you visit the Site, to become a
subscriber to the Service you will need to create a personal profile. You can
create a profile by registering with the Service and entering your email
address and creating a username and a password. By registering, you are
authorizing us to collect, store and use your email address in accordance with
this Privacy Policy.
3. Children’s Privacy
The Site and the Service are not
directed to anyone under the age of 13. The Site does not knowingly collect or
solicit information from anyone under the age of 13 or allow anyone under the
age of 13 to sign up for the Service. In the event that we learn that we have
gathered personal information from anyone under the age of 13 without the
consent of a parent or guardian, we will delete that information as soon as
possible. If you believe we have collected such information, please contact us
at [email protected].
II. HOW WE USE AND SHARE INFORMATION
Personal Information:
Except as otherwise stated in this
Privacy Policy, we do not sell, trade, rent or otherwise share for marketing
purposes your Personal Information with third parties without your consent. We
do share Personal Information with vendors who are performing services for the
Company, such as the servers for our email communications who are provided
access to the user's email address for purposes of sending emails from us.
Those vendors use your Personal Information only at our direction and in
accordance with our Privacy Policy.
In general, the Personal Information
you provide to us is used to help us communicate with you. For example, we use
Personal Information to contact users in response to questions, solicit
feedback from users, provide technical support, and inform users about
promotional offers.
We may share Personal Information
with outside vendors and service providers / parties if we have a good-faith
belief that access, use, preservation or disclosure of the information is
reasonably necessary to conduct the services requested or meet any applicable
legal process or enforceable governmental request; to enforce applicable Terms
of Service, including investigation of potential violations; address fraud,
security or technical concerns; or to protect against harm to the rights,
property, or safety of our users or the public as required or permitted by law.
Non-Personal Information
In general, we use Non-Personal
Information to help us improve the Service and customize the user experience.
We also aggregate Non-Personal Information in order to track trends and analyse
use patterns on the Site. This Privacy Policy does not limit in any way our use
or disclosure of Non-Personal Information and we reserve the right to use and
disclose such Non-Personal Information to our partners, advertisers and other
third parties at our discretion.
In the event we undergo a business
transaction such as a merger, acquisition by another company, or sale of all or
a portion of our assets, your Personal Information may be among the assets
transferred. You acknowledge and consent that such transfers may occur and are
permitted by this Privacy Policy, and that any acquirer of our assets may
continue to process your Personal Information as set forth in this Privacy
Policy. If our information practices change at any time in the future, we will
post the policy changes to the Site so that you may opt out of the new information
practices. We suggest that you check the Site periodically if you are concerned
about how your information is used.
III. HOW WE PROTECT INFORMATION
We implement security measures
designed to protect your information from unauthorized access. Your account is
protected by your account password and we urge you to take steps to keep your
personal information safe by not disclosing your password and by logging out of
your account after each use. We further protect your information from potential
security breaches by implementing certain technological security measures
including encryption, firewalls, and secure socket layer technology. However,
these measures do not guarantee that your information will not be accessed,
disclosed, altered, or destroyed by breach of such firewalls and secure server
software. By using our Service, you acknowledge that you understand and agree
to assume these risks.
IV. YOUR RIGHTS REGARDING THE USE OF
YOUR PERSONAL INFORMATION
You have the right at any time to
prevent us from contacting you for marketing purposes. When we send a
promotional communication to a user, the user can opt out of further
promotional communications by following the unsubscribe instructions provided
in each promotional e-mail. You can also indicate that you do not wish to
receive marketing communications from us in the “Settings” section of the Site.
Please note that notwithstanding the promotional preferences you indicate by
either unsubscribing or opting out of the Site, we may continue to send you administrative
emails including, for example, periodic updates to our Privacy Policy.
V. LINKS TO OTHER WEBSITES
As part of the Service, we may
provide links to or compatibility with other websites or applications. However,
we are not responsible for the privacy practices employed by those websites or
the information or content they contain. This Privacy Policy applies solely to
information collected by us through the Site and the Service. Therefore, this
Privacy Policy does not apply to your use of a third-party website accessed by
selecting a link on our Site or via our Service. To the extent that you access
or use the Service through or on another website or application, then the
privacy policy of that other website or application will apply to your access
or use of that site or application. We encourage our users to read the privacy
statements of other websites before proceeding to use them.
VI. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to
change this policy and our Terms of Service at any time. We will notify you of
significant changes to our Privacy Policy by sending a notice to the primary
email address specified in your account or by placing a prominent notice on our
site. Significant changes will go into effect 30 days following such
notification. Non-material changes or clarifications will take effect
immediately. You should periodically check the Site and this privacy page for
updates.
VII. CONTACT US
If you have any questions regarding
this Privacy Policy or the practices of this Site, please contact us by sending
an email to [email protected]
Last Updated:
This Privacy Policy was last updated
on September 15, 2020